UNIT 6 - Managing Conflicts and Working with Difficult Clients as a Special Education Advocate
Managing conflicts and working with difficult clients can be challenging, but it's an essential part of the job as a special education advocate. Each difficult client is unique, and there's no one-size-fits-all approach on managing their respective behaviors. Patience, understanding, and effective communication are key to successfully navigating these situations while upholding your professional integrity. Unit 6 will address ways to manage conflicts and work with difficult clients as a special education advocate. Strategies to navigate such situations covered in Unit 6 include:
- Maintain Professionalism
- Use Active Listening
- Set Clear Boundaries
- Show Empathy and Understanding
- Exhibit Strong and Effective Communication Skills
- Manage Expectations
- Offer Solutions
- Stay Calm
- Delegate If Necessary
- Document Everything
- Educate and Empower Clients
- Consider Termination of Relationships with Clients When Necessary
- Seek Support
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